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🚚 Shipping & Delivery Policy – Water Treatment Devices (Turkey)

We’re committed to ensuring your water treatment products arrive quickly, safely, and in perfect condition. Please read our shipping and delivery terms below:

📦 Order Processing:

• All orders are processed within 1–2 business days after payment confirmation.

• Custom or bulk orders may require additional processing time (we'll notify you if that's the case).

🚛 Delivery Time:

• Standard delivery:

  • 1–3 business days for major cities (Istanbul, Ankara, Izmir, etc.)

  • 2–5 business days for other cities and towns

🧰 Courier Services:

• We work with reliable shipping companies such as Yurtiçi Kargo, Aras Kargo, Sürat Kargo, ensuring secure handling of your water treatment devices.

💸 Shipping Fees:

• Free shipping on orders over ₺1000

• A standard shipping fee (e.g., ₺50) applies to smaller orders

• Bulk or heavy devices may incur extra charges depending on weight and location

📍 Tracking Information:

• Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor delivery status in real time.

📦 Delivery Inspection:

• Please inspect your package upon arrival.

• If the product is damaged or incomplete, notify us within 24 hours with photos for quick resolution.

🔁 Returns & Exchanges:

• Returns are accepted within 7 days of delivery, if the product is unused, undamaged, and in original packaging.

• If the return is due to a defect or shipping issue, we will cover return shipping. Otherwise, the customer is responsible for shipping fees.